Eclerx Pune Analyst - Inbound Chat - Customer Operations
Eclerx Pune Analyst - Inbound Chat - Customer Operations
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Are you driven about delivering exceptional customer experiences ? Do you thrive in a fast-paced environment where you can make a difference ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team at our Pune location .
In this role, you will be the go-to resource for our valued customers via live chat. You will address customer concerns , ensuring a positive and seamless experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate responses to customers through live chat.
- Resolving customer issues effectively and efficiently.
- Documenting customer interactions and maintaining records accurately.
- Collaborating with other teams to ensure a positive customer journey.
If you are a results-oriented individual with excellent communication and problem-solving skills, we encourage you to apply!
Craft your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are you a passionate individual with a knack for engagement? Do you thrive in a dynamic environment and stand out in providing exceptional customer support? If so, Eclerx has an exciting position waiting for you!
We are constantly looking for talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the primary liaison for our valued customers, handling their concerns in a prompt and helpful manner.
Leverage your {strongverbal skills to craft clear and concise responses, ensuring a seamless customer interaction.
- Play a role in maintaining a high level of customer retention
- Work together with our dedicated support team to address complex issues
- Always develop your expertise in our products and services
Join a dynamic team where your contributions are valued, and you have the opportunity to advance in your career. Apply today!
Customer Service Analyst Opportunity at Eclerx, Pune
Are you a dedicated individual with a passion for solving problems? If so, then we have an amazing opportunity for you! Eclerx is currently seeking a talented and energetic Inbound Chat Analyst to join our team in Pune.
This role involves providing support via chat. You will be the go-to person for customers, providing friendly and helpful service.
We offer a dynamic work environment with opportunities for development. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Dedicated Analyst Role : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're searching for a passionate Customer-Focused Analyst to join our growing team. In this challenging role, you'll be the main support for our valued customers via inbound chat. Your mission will be to offer exceptional customer service by resolving inquiries, assisting with technical issues, and guaranteeing a positive customer experience.
- Leveraging your critical thinking skills to pinpoint customer issues quickly and efficiently.
- Interacting with internal teams to find solutions for complex customer requests.
- Being informed on our services and industry trends.
If you're a collaborator with a commitment to excellence, we encourage you to apply. This is your chance to make a tangible impact in the lives of our customers.
Eclerx is Looking for Inbound Chat Analysts for Customer Operations
Eclerx Pune is actively searching for talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a here fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities will encompass providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Specialist - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Analyst s for inbound chat are the core of customer service. They deliver a first-rate interaction to each customer who interacts through our system. These dedicated individuals are passionate about resolving customer concerns in a timely and friendly manner. By continuously assisting customers, they build lasting connections and contribute to the overall success of Eclerx.
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